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"Clean"

"Great property in downtown Napa, excellent staff, very comfortable rooms etc "

"The lobby smelled of urine. The person checking us in did not want to help us. He was absolutely not helpful when we inquired about our diamond elite status and kept saying “water, that’s all you get.” Even though the app showed differently. We tried to ask him about parking later that evening and he waved his arms in circles to show “all of it” even after we walked away. The room was clean but the shower needed a good scrub. For the price we paid, we expected some sort of friendliness. But it is what it is and I know this is a hotel to never rebook."

"Quiet, clean"

"The room was very comfortable & what I expected from the pictures. The best treat was the spa experience. We enjoyed the workout facility, massages, the sauna, magnesium outdoor hot tub, adult pool etc. Food was good. We enjoyed biking from hotel into town. Lovina had amazing brunch. Fan of the Napa/Calistoga Valley area! We’ll be back."

"Upon arrival there was trash and throw up on the ground walking into the hotel. Staff was polite during check in. The view from our room was a shipping container and dirty parking lot. It’s an old dirty hotel. Don’t let them trick you into some river view. It’s foul."

"Very nice"

"The room was clean, spacious, and comfortable, with free electrolytes in the mini-fridge and there was a Nespresso with plenty of pods. It also smelled really nice. There was a spacious semi-private outdoor seating area with a fire pit. Staff was helpful at the Spa, though the Lobby / Check-in person was kind of awkward. Maybe she was new. The grounds are huge and it's easy to get lost, so be prepared to do lots of walking or continuously call for a golf cart to chauffeur you around. It's also kind of confusing the way the "rooms" (which are stand-alone units) are numbered, and I couldn't figure out the order or logic behind it. That said, it was lovely, clean, and the amenities are incredible. Guests get free access to use the sauna, steam room, salt room, and adult-only heated pool for free, but have to make a reservation and have one hour to use the spa facilities."

"Clean room. Friendly staff, were able to make accommodations we needed. "